Ikoyi Chapmans Limited is committed to protecting our customer privacy and takes its responsibilty regarding the security of customer information very seriously.
We will be clear and transparent about the information we are collecting and what we will do with that information.
This policy sets out the following:
- What personal data we collect and process about your and/or your business in connection with your relationship with us, both as a customer and through
your use of our website and online services;
- Where we obtain data from;
- What we do with that data;
- How we store the data;
- Who we transfer/disclose that data to;
- How we deal with your data protection rights;
All personal data is collected and processed in accordance with UK and EU data protection rules.
WHAT PERSONAL DATA WE COLLECT
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number,
payment details and information about your access to our website.
We may collect personal data from you when you request to be kept in touch with us (via Newsletter or other means), create an account with us, use our website or contact us.
Specifically, we may collect the following categories of information:
- Name, home address, email address, telephone number, credit/debit card or other payment details;
- Information about your use of our website;
- The comminications you exchange with us or direct to us via letters, emails, calls and social media.
WHAT DO WE USE YOUR PERSONAL DATA FOR, WHY AND FOR HOW LONG
Your data may be used for the following purposes:
- Providing the information you request: we use the information you give us to perform the services you have asked for in relation to your request;
- Credit or other payment card verification: we use your payment information for accounting, billing and audit purposes;
- Administrative or legal purposes: we use data for statistical and marketing analysis, systems testing or to deal with a dispute or claim;
- Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for
compliance with legal requirements;
- Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your
experience with us;
- Provide tailored services: we use your data to provide information we believe is of interest to you;
- Marketing: from time to time we will contact you with information regarding promotions via e-communications. You will have the choice to opt in
or opt out of receiving such communications. You will also be given the opportunity on every e-communication that we send you to indicate that you
no longer wish to receive our direct marketing material.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need
to use your personal data for.
In most cases we will need to process your personal data so we can enter into our contract of supply for you.
We may also process your personal data for one or more of the following:
- To comply with a legal obligation (e.g. a government body request);
- You have consented to us using your personal data (e.g. for marketing related uses);
- It is in our legitimate interests in operating as a drinks business (e.g. for administrative purposes).
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children's parents or legal guardian is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period,
we consider the amount, nature and senstivity of the personal data, the puroses for which we process it and whether we can achieve those purposes
through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries
and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will consider if and how we can minimise over time the personal
data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use
that information without further notice to you.
SECURITY OR YOUR PERSONAL DATA
We follow strict security in the storage and disclosure of your personal details, and to protect it against accidental loss, destruction or damage. The
data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL os the industry standard method of encrypting personal
information and credit card details so that they can be securely transferred over the internet.
All payment details are transmitted over SSL across dedicated network infrastucture and stored in compliance with Payment Card Industry Data Security
Standards (PCI DSS).
appropriate technical and operational security measures in place to protect your personal data, in line with UK and EU law on data protection rules.
SHARING YOUR PERSONAL DATA
- Government authorities, law enforcement bodies and regulators for compliance with legal requirements;
- Trusted third-party suppliers such as courier companys;
- Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of
payment and transfer booking to process payment or ensure the security of your payment transaction;
- Legal and other professional advisers, law courts and law enforcement bodies in order to enforce our legal rights in relation to our contract with you;
- Social media: You may be able to access third party social media services throuh our website or before coming to our website. When you are registered
with your social media service account, we will obtain the personal information you choose to share with us through these media services pursuant
to their privacy settings in order to improve and personalise your use of our website. We may also use social media plugins on our website. As a result
your informaton will be shared with your social media provider and possibly presented on your social media profile to be shared with others in your
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to store your email address.
Most web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser
notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain
functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username.
Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
Generally, our cookies perform up to four different functions:
Some cookies are essential for the operation of our website.
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise.
For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to
highlight articles or site services that we think will be of interest to you based on your usage of the website.
SITE PREFERENCE COOKIES
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and to recall your customisation preferences.
We currently have no link with advertisers. However, if links are formed in the future then we may serve you with advertisements that we believe are
relevant to your interests. We would not tell any future advertisers who you are.
For more information about cookies and how to stop cookies being installed visit the following website:
YOUR DATA PROTECTION RIGHTS
Under certain circumstances, by law you have the right to:
Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal
information we hold about you and check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold
about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to
object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something
about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are
processing your personal information for direct marketing purposes.
Object to automated decision-making including profiling, that is not be subject of any automated decision-making by us using your personal
information or profiling of you.
Request the restriction of processing of your personal information This enables you to ask us to suspend the processing of personal information about
you, for example, if you want us to establish its accuracy or the reason for processing it.
Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to "data
portability"). This enables you to take data from us in an electronically useable format and to be able to transfer your data to another party in an
electronically useable format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal
information for a specific purpose, you have the right to withdraw your consent fot that specific processing at any time. Once we have received
notification that you have withdrawn your consent, we will no longer process information for the purpose or puposes you originally agreed to, unless
we have another ligitimate basis for doing so in law.
If you want to exercise any of these rights, then please submit a completed online request available at the following link
contact us by post at Ikoyi Chapmans Limited, 3 Theatre Court, Warwick, CV34 4DY.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee
if your request for access is clearly unfounded or excessive. Alernatively, we may refuse to comply with the request in such circumstances.
We may need to request specific informatuon from you to help us confirm your identity and ensure your right to access the informatuon (or to exercise
any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has
no right to receive it.